A Business That Listens to its Customers - Thrives
Amplify Your Business Reputation with Authentic Customer Feedback
Our Secret to Managing Business Ratings
Personalized Messages
We send customized WhatsApp messages, achieving over 80% response rates from customers.
Smart Experience Analysis
Our system analyzes customer feedback to decide whether to encourage a public review or forward the feedback directly to you.
Proactive Reputation Management
By reaching out proactively, we identify and address issues before they escalate into negative reviews.
Compatible with All Platforms
Effortlessly Gain Positive Reviews
How It Works
Step 1 - Define your praizers
Decide how many customers you'd like to engage and invite to provide feedback through Praize.me.
Step 2 - Craft Personalized Messages
Create WhatsApp messages that align with your brand's tone and language.
Step 4 - Automated Feedback Collection
Seat back, relax and let praize.me send messages to your customers, inquiring about their experience with your business.
Step 4 - Intelligent Feedback Analysis
Praize.me analyzes the responses and determines whether to encourage the customer to leave a public review or forward the feedback to you for internal improvement.
small sample of our satisfied customers
All reviews are genuine and reflect true customer experiences.
Our Pricing Plans
Yes, it's truly that cost-effective.
Starter
$64
100/mo praizersdynamic templatesReview request systemEmail support
Growth
$150
250/mo praizersAutomatic follow-upsReview automationDaily & Weekly reports
Scale
$280
500/mo praizersDedicated phone numberPriority supportWhite-label options
Need more than 500?
We got you.
Praize.me © All rights reservedPrivacy PolicyTerms of Service
Privacy Policy for Praize.me (a brand of Pulpo Studios LLC)
Last updated: January 9, 2026
This Privacy Policy explains how Pulpo Studios LLC ("Pulpo Studios," "we," "us," "our") collects, uses, shares, and protects personal information when you use the Praize.me website, dashboard, and related services (the "Services").
Praize.me is a brand and product operated by Pulpo Studios LLC. References to "Praize.me" in this Privacy Policy refer to the Services provided by Pulpo Studios under the Praize.me brand.
Praize.me helps businesses request customer feedback (often via WhatsApp), analyze that feedback, route constructive feedback privately to the business, and, when appropriate, guide satisfied customers to leave public reviews on third-party platforms.
1) Who this policy applies to
This policy applies to:
• Business Users - people who create or manage a Praize.me account on behalf of a business.
• End Customers - individuals who receive messages or provide feedback about a business using Praize.me (for example, via WhatsApp).
• Website Visitors - visitors to our website and marketing pages.
2) Roles and responsibilities (Controller vs Processor)
Depending on the context, Pulpo Studios may act as:
• Data Processor (Service Provider) for End Customer information that a business uploads to Praize.me or uses through the Services (for example: End Customer name, phone number, conversation replies, and feedback). In this case, the business is the "controller" and we process data on the business’s behalf and instructions.
• Data Controller for information related to our own operations and Business Users (for example: account details, security logs, and communications with support).
If you are an End Customer and want to exercise rights related to a business’s use of your data, contacting that business is often the fastest route. You can also contact us and we will help route the request where we can.
3) Information we collect and process
A) Business User information
We may collect:
• Name, business name, email, phone number
• Account credentials and authentication-related information
• Communications with our support team
• Security and audit logs related to account activity
B) End Customer information (processed on behalf of businesses)
Depending on the business’s setup, we may process:
• Contact details provided by the business, typically first name and phone number (and sometimes email)
• Message content and feedback you send in response (for example WhatsApp replies), including timestamps and delivery metadata
• Feedback routing status such as whether feedback was routed privately to the business or whether a review link was presented
C) Website and app usage data
We may collect:
• IP address, device and browser information, pages viewed, approximate location derived from IP, timestamps
• Cookies or similar technologies (see Cookies section)
4) How we use information
We use information to:
• Provide and operate the Services (sending messages, collecting feedback, displaying dashboards)
• Analyze End Customer replies to determine satisfaction and categorize feedback
• Improve reliability, performance, and user experience (debugging, product analytics)
• Provide customer support
• Protect the security and integrity of the Services (fraud and abuse prevention)
• Comply with legal obligations
We do not sell personal information.
5) AI processing and automated analysis
Praize.me uses OpenAI to help read and analyze End Customer replies (for example, to classify satisfaction and extract themes). We do not train custom models using End Customer content.
Businesses remain responsible for determining the appropriate legal basis for contacting End Customers and requesting feedback, and we support that processing as a service provider.
6) How we share information
We may share personal information with:
A) The business that requested the feedback
End Customer replies and feedback are shared with the relevant business customer that initiated the feedback request, including constructive feedback routed privately.
B) Service providers (subprocessors)
We use vendors to operate the Services. Based on our current setup, these include:
• Google Cloud Platform (GCP) in us-central1 for hosting and infrastructure
• Firebase (Google) for application services and data handling
• Twilio for WhatsApp messaging delivery and related messaging services
• OpenAI for analysis of message content as described above
• Google Analytics for website and product usage analytics
• OpenReplay for product experience analytics and session replay (where enabled)
We share only what is reasonably necessary for these providers to deliver their services.
C) Legal and safety
We may disclose information if required by law, subpoena, or court order, or if we reasonably believe disclosure is necessary to protect rights, safety, and security.
D) Third-party review platforms
If an End Customer chooses to leave a public review via a link, their activity on the third-party platform is governed by that platform’s terms and privacy policy.
7) International data transfers
Our Services are hosted in the United States (currently GCP us-central1). Some vendors may process data in other locations. Where legally required, we use appropriate safeguards for international transfers.
8) Data retention
• End Customer data - We retain and process End Customer conversation content and feedback until the business deletes it (or instructs us to delete it), subject to legal requirements and technical constraints.
• Business User data - We retain account-related information as needed to provide the Services, maintain security, comply with legal obligations, and resolve disputes.
Backups: Like most cloud services, we maintain routine backups for disaster recovery. Data deleted from active systems may persist in backups for a limited period until overwritten.
9) Security
We use administrative, technical, and organizational measures designed to protect personal information, such as access controls and monitoring. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
10) Cookies and similar technologies
We use cookies and similar technologies to:
• Keep the Services functioning (for example session management)
• Understand usage and improve the product (for example Google Analytics)
• Diagnose issues and improve user experience (for example OpenReplay, where enabled)
You can control cookies through your browser settings. Where required by law, we will present cookie controls or consent mechanisms.
11) Your rights and choices
A) End Customers
Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal information. Because End Customer data is usually processed on behalf of a business, requests are often best handled by contacting that business first.
You can also contact us at privacy@praize.me.
B) Business Users
You may access and update certain account information via your dashboard. You can also contact us to request access, correction, or deletion, subject to legal obligations.
12) Opt-out and "stop" requests
Praize.me does not yet provide a fully automated opt-out keyword flow in all configurations. However, if an End Customer asks to stop being contacted, we will apologize and take steps to prevent further outreach from Praize.me for that End Customer, consistent with the business’s configuration and applicable law.
13) Children’s privacy
The Services are not intended for children under the age where parental consent is required by applicable law. We do not knowingly collect personal information from children in a way that violates applicable law.
14) Third-party links
The Services may include links to third-party websites and platforms (for example review platforms). Their privacy practices are governed by their own policies.
15) Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision. If changes are material, we will take reasonable steps to notify Business Users (for example via dashboard notice or email).
16) Contact us
• Email: privacy@praize.me
• Support: support@praize.me
• Company: Pulpo Studios LLC
• Registered address: 1021 E Lincolnway, Suite 8054, Cheyenne, WY 82001, USA
• EIN: 37-2180302
Terms of Service for Praize.me (a brand of Pulpo Studios LLC)
Last updated: January 9, 2026
These Terms of Service ("Terms") govern your access to and use of the Praize.me application, dashboard, website, and related services (collectively, the "Services"). The Services are operated by Pulpo Studios LLC ("Pulpo Studios," "we," "us," "our") under the Praize.me brand.
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1) Who may use the Services
• You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract.
• If you use the Services on behalf of a company or other organization (a "Business"), you represent that you have authority to bind that Business to these Terms.
2) Definitions
• "Business User" means a person authorized to use the Services for a Business.
• "End Customer" means an individual who receives messages or provides feedback through the Services.
• "Customer Data" means data a Business provides to the Services or data collected on a Business’s behalf, including End Customer contact details and feedback.
• "Content" means any text, messages, feedback, files, or other material submitted, sent, or displayed through the Services.
3) The Services
Praize.me helps Businesses request feedback (often via WhatsApp), analyze responses, route constructive feedback privately to the Business, and, when appropriate, guide satisfied End Customers to leave public reviews on third-party platforms.
We may add, remove, or modify features over time. We do not guarantee that any feature will remain available.
4) Accounts and access
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity under your account.
• You must provide accurate and current information and keep it updated.
• We may suspend or terminate accounts that violate these Terms.
5) Subscriptions, fees, and payment
• Some features require a paid subscription.
• Fees, billing cycle, and included usage are described in the plan you select.
• Taxes are your responsibility unless we state otherwise.
• We may use third-party payment processors. Your payment relationship with them may be governed by their terms.
• If payment is overdue, we may suspend access to the Services.
6) Messaging, communications, and compliance
You are responsible for how you use the Services to contact End Customers.
You agree that:
• You will only message End Customers when you have a lawful basis to do so (including any required notices and consents).
• You will comply with applicable laws and regulations (including privacy, marketing, and consumer protection laws).
• You will comply with all platform rules that apply to your messaging channel (including WhatsApp policies and Twilio requirements).
• You will not use the Services for spam, harassment, deception, or illegal activity.
We may provide tools to support opt-out handling. Currently, Praize.me may not support a fully automated "STOP" keyword flow in all configurations. However, if an End Customer asks to stop, we will take steps to prevent further outreach through Praize.me for that End Customer based on the Business configuration and our reasonable capabilities.
7) Acceptable use
You may not:
• Use the Services to send spam or unsolicited messages.
• Use the Services to send unlawful, harmful, defamatory, abusive, discriminatory, or infringing content.
• Attempt to bypass rate limits, security controls, or access restrictions.
• Reverse engineer, decompile, or attempt to extract source code (except to the extent prohibited by law).
• Interfere with the Services, including through malware, scraping, or denial-of-service activity.
• Use the Services to collect or store sensitive personal information unless explicitly supported and legally permitted.
We may suspend or terminate access if we believe your use poses risk to End Customers, platforms, or our Services.
8) Customer Data and privacy
• As between you and us, you own your Customer Data.
• You grant us permission to host, process, transmit, and display Customer Data to provide and improve the Services.
• We process Customer Data on behalf of the Business as a service provider.
• Our handling of personal information is described in our Privacy Policy.
9) AI and automated analysis
The Services may use OpenAI to read and analyze End Customer replies (for example, to classify satisfaction and extract themes).
• You understand that automated analysis may produce errors.
• You are responsible for decisions you make based on outputs.
• We do not train custom models using End Customer message content.
10) Third-party services and links
The Services may integrate with or link to third-party services (for example Twilio, WhatsApp, Google Analytics, OpenReplay, Firebase, and review platforms).
• Third-party services are governed by their own terms and policies.
• We are not responsible for third-party outages, policy enforcement, or actions taken by third parties.
11) Intellectual property
• The Services, including software, designs, trademarks, and documentation, are owned by Pulpo Studios or its licensors.
• "Praize.me" and related logos are trademarks of Pulpo Studios.
• Subject to these Terms and your subscription status, we grant you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes.
12) Feedback
If you provide suggestions or feedback about the Services, you grant us the right to use it without restriction or compensation.
13) Termination
• You may stop using the Services at any time.
• We may suspend or terminate your access if you breach these Terms, if required by law, or if your use creates risk or harm.
• Upon termination, your license to use the Services ends.
14) Disclaimers
The Services are provided on an "AS IS" and "AS AVAILABLE" basis.
To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee:
• Any specific increase in reviews, ratings, revenue, or customer satisfaction
• Delivery rates or response rates
• That third-party platforms will accept, publish, or keep any review
• Uninterrupted or error-free operation
15) Limitation of liability
To the maximum extent permitted by law:
• Pulpo Studios will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities.
• Pulpo Studios’ total liability for any claim relating to the Services will not exceed the amount you paid to us for the Services in the 3 months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
16) Indemnification
You will indemnify and hold harmless Pulpo Studios and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:
• Your use of the Services
• Your Content or Customer Data
• Your messaging practices and compliance obligations
• Your violation of these Terms or applicable laws
17) Changes to the Services or Terms
We may update the Services and these Terms from time to time.
If we make material changes, we will take reasonable steps to notify Business Users (for example via email or the dashboard). Continued use of the Services after changes become effective means you accept the updated Terms.
18) Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, USA, excluding its conflict of laws rules.
You agree that any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts located in Wyoming, and you consent to personal jurisdiction and venue in those courts.
Nothing in this section prevents either party from seeking injunctive or equitable relief for misuse of intellectual property or unauthorized access.
19) Miscellaneous
• If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
• You may not assign these Terms without our prior written consent.
• Our failure to enforce a provision is not a waiver.
• These Terms and any policies referenced (including the Privacy Policy) are the entire agreement regarding the Services.
20) Contact
• Privacy: privacy@praize.me
• Support: support@praize.me
• Company: Pulpo Studios LLC
• Registered address: 1021 E Lincolnway, Suite 8054, Cheyenne, WY 82001, USA
• EIN: 37-2180302